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Regional Support Hours
Our Location
Visit our manufacturing facility in Foshan, Guangdong - the heart of China's textile industry
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Manufacturing Facility
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Contact Our Team
Connect with our dedicated specialists who understand your regional requirements and industry needs
John Smith
Global Sales Manager
Ahmed Khan
Middle East Specialist
Emma Schmidt
Europe Sustainability Specialist
Frequently Asked Questions
Find quick answers to common questions about contacting us and our services
What is the fastest way to get a response?
For the fastest response, use our WhatsApp chat (+86 199 2411 3048). Our sales team typically responds within 15 minutes during business hours. For complex inquiries requiring samples or quotes, expect a response within 2-4 business hours.
How long does it take to receive samples?
Free fabric samples are shipped within 24 hours of request confirmation. Delivery time depends on your location: 3-5 days for most Asian countries, 5-7 days for Europe/Middle East, and 7-10 days for the Americas. Express shipping is available for urgent requests.
What languages do you support?
Our team supports multiple languages: English (all staff), Arabic (Ahmed), German (Emma), French (basic), and Spanish (basic). All documentation and contracts are available in English, with Arabic and German versions available upon request.
How quickly can I get a quote?
Standard quotes are provided within 24 hours for simple inquiries. For custom fabric requests or large orders, our technical team may require 2-3 business days to provide accurate pricing. We offer volume discounts for orders over 5,000 meters.
Can I visit your factory?
Yes! We welcome factory visits by appointment. Please schedule at least 48 hours in advance. Visits are available Monday-Friday, 10AM-4PM (GMT+8). We can arrange transportation from Guangzhou Baiyun Airport or nearby hotels.
What are your support hours?
Our main support hours are Monday-Friday, 9AM-9PM GMT+8. WhatsApp support is available 24/5. For urgent inquiries outside business hours, please use WhatsApp and we'll respond as soon as possible. Sunday support is for emergency orders only.
Start Your Textile Project Today
Connect with our experts to discuss your fabric requirements, request samples, or get a custom quote.